Ticketing Terms

Event Tickets sold by Plantation Hotel Holdings Pty Ltd are subject to the following conditions.

'You' and 'your' refers to the customer. 'We', 'us', 'our', 'Plantation Hotel' and 'Event organiser' refers to Plantation Hotel Holdings Pty Ltd its employees, contractors, volunteers and authorized persons. Venue means the premises of Plantation Hotel. This agreement means these terms and conditions and any other conditions specified by us on our website and booking forms.


Ticketing

All bookings and ticket purchases are non-transferable and may not be sold or transferred by you. Conditions Apply.
NO REFUND OR EXCHANGE ON ANY TICKET will be given or service fee except in accordance with the applicable Live Performance Australia code of practice for Event Ticketing www.liveperformance.com.au.
We reserve the right to charge a fee for the replacement of lost, destroyed or stolen tickets. Please treat your ticket as you would money or other valuables. There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.

We reserve the right to cancel or postpone the Event for any reason. In the event of the cancellation in advance of the Event, we will provide a refund less an amount to cover the cost of ticketing.


Entry

Wristbands will be attached at the entry point and must be worn at all times for the duration of the Event. If entering the Event as an adult ID to prove legal age must be shown at the Event entrance, if required or on demand.
It may be a condition of entry to the Event that a search of your person and/or your possessions is required at the time of entry to the venue.
GLASS, ALCOHOL, WEAPONS, ILLEGAL SUBSTANCES or any item the Event organizers consider may be used in an illegal or offensive manner may be confiscated. Refusal to consent to a search WILL prevent entry to the Event, without refund.
Entry may be refused if tickets are damaged or defaced in any way or are not purchased through an authorized point of sale. Do not share your ticket barcode it may prevent entry.


Audio and Visual

Audio or visual recordings of the Event are prohibited. Still cameras are permitted but images may only be used for private purposes and not public display. By attending the Event, you consent to being included in any film and/or sound recordings of the Event that may take place and agree for these recordings to be used by the Event organiser.


Liability

To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with the Event or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this Event. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.

Admission is at the ticket holders own risk. You acknowledge that neither we nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the Event by you or your invitees.

You will be liable for any loss or damage caused at the Event by you or your invitees.


Conduct

You must ensure that you and your invitees act in an orderly manner when attending the Event. We may refuse entry or evict you or any of your invitees if they are behaving in an intoxicated, disorderly, offensive, threatening or inappropriate manner, towards any person.

If The Event is open to all ages. Children under the age of 15 years that attend the Event must be supervised by a responsible adult (in accord with the Liquor Act) at all times. Children who behave in a disorderly, disruptive or inappropriate manner may at the sole discretion of the Event organisers be required to leave.


Alcohol, smoking, illegal substances and Glass

Alcohol may not be consumed outside the Venue and will cause immediate eviction and cancellation of your ticket and/or wristband.
No glass shall be brought into any part of the venue.
The Venue area is LICENSED. Any patron wishing to consume alcohol must have photographic ID. We reserve the right to evict patrons who disobey or break Responsible Service of alcohol legislation and the law.
Anyone found supplying or buying alcohol for a minor will be evicted from the Venue and will face criminal charges.
Anyone found supplying or consuming illicit drugs will be evicted from the premises and face criminal charges.
Certain areas within the venue may be smoke free zones. Smoking will not be permitted within the confines of these specific areas at the venue.


Privacy

In order to purchase your ticket, we may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. We may also need to disclose your personal information as required by law or as permitted under the Privacy Act.


General

Footwear must be worn at all times in the Venue.
Animals are not permitted.
Fires and fireworks are not permitted.
This agreement is governed by the laws of New South Wales, Australia.
Any breach of any of these terms and conditions will entitle the Event organizers to evict the ticket holder from the venue and confiscate any ticket or wristband, without refund.